InfoDirectors is an independent consultancy with 23 years of experience dedicated to supporting NextGen Healthcare organizations with emphasis in NextGen Enterprise EHR.  I take pride in bridging the gap between current and desired functionality, offering guidance and out of the box solutions for all kinds of workflow and clinical challenges. I build long-term relationships as a trusted practice advisor, promoting knowledge and understanding to enable clients to function independently.


Services include but not limited to:​​
​OPTIMIZATION, DEVELOPMENT AND SUPPORT SERVICES

  • Portable, custom template and document development within the Clinical Templates is our specialty! 
  • Clinical workflow optimization in all specialty template sets (aka ACE/KBM)
  • Upgrade support including workflow/gap analysis, re-customizations and configuration, as well as GoLive triage.
  • Regulatory process workflow training development for MIPS/MVP and UDS.5
  • HQM support including analysis of measures and treatment opportunities as well as training and support
  • Assist Implementation of 3rd party processes (e.g.: interfaces/products like IMO, Phreesia, etc...)
  • Tech support liaison with staff and/or NextGen/3rd party reseller when necessary.
  • Template packages for 3rd party companies and registry quality mapping.


 EHR IMPLEMENTATION/GO LIVE PROJECT SERVICES

  • Provide workflow/Gap analysis between NextGen and previous EHR/documentation to help manage expectations, guide data integration and plan implementation.
  • Settings configuration of the NextGen clinical templates (pre-custom templates/ initial set-up). 
  • Development of practice specific forms/documents (e.g.: letters, hospital forms etc.…)
  • Patient portal configuration including custom form development
  • Training of providers and support staff on out of box processes as well as undocumented system shortcuts honed over years of personal experience.


 EHR ADMINISTRATOR AND TEMPLATE/DOCUMENT DEVELOPER END USER TRAINING

  • Provide template development training using preset syllabus or via real-world development projects in customer’s test environment. The hands-on process combines training and development problem solving in a single meeting.
  • Conduct end-user workflow training for MAs and Providers in most specialties incorporating the latest regulatory measures necessary for reimbursement.
  • Train IT support staff on configuration in EHR system/practice templates, File Maintenance, System Administrator, and other supporting applications


Julie refers to herself as “NextGen spackle” in that I can fill in as much or as little as a client needs --

from full scale implementations to small projects and general advisement.

She has built InfoDirectors solely on word of mouth and am extremely proud of our client satisfaction and retention rate. 

Services